Customer Service

This Apprenticeship will provide the skills to deliver excellent customer service, and can be applied to hundreds of job roles across many different sectors, from government to telecommunications. However, most customer service apprentices work in retail, financial services, call centres, hospitality, or sport and recreation.

Good customer service is key to the success of any business or organisation. It’s one of those useful skills that’s found all over the place and covers all the extras that make a customer’s experience better.

A customer service apprentice will probably work at the front end of your business activities and regularly assist customers. Duties will vary between sectors, but in most cases the apprentice will be making sure that customers are dealt with in a positive, reliable and pleasant way – whether that’s by offering advice, answering questions or handling complaints.

To properly assist customers, the apprentice will need clear and up-to-date knowledge of your organisation’s products and services. The apprentice will be also be taught the skills needed to be able to communicate with all sorts of people.


Example Job Roles for a Customer Service apprentice

  • Customer Relationship Manager
  • Receptionist
  • Customer Support Agent
  • Customer Support Officer
  • Customer Service Executive Officer
  • Customer Service Delivery Co-ordinator
  • Customer Service Operator
  • Customer Service Team Leader
  • Customer Service Supervisor
  • Customer Service Team Member
  • Senior Customer Service Advisor
  • Customer Relations Officer

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